FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as shown in the pictures. We make every effort to ensure that the images displayed on our website are accurate representations of the actual product. However, please note that slight variations in color or texture may occur due to lighting, screen settings, or natural materials. Rest assured, the quality and specifications of the product remain exactly as described.
You can view and download your sales receipt directly from your account dashboard after completing your purchase. A copy is also sent to your registered email address for your convenience. If you don’t see it in your inbox, please check your spam or promotions folder. For any assistance, feel free to contact our support team.
You can easily return an item by visiting your account dashboard and requesting a return under your order details. Follow the instructions provided to schedule a pickup or generate a return label. Please ensure the item is unused, in its original packaging, and within the return period mentioned in our return policy. Once we receive the item, we’ll process your refund or exchange.
Some of our popular items are restocked regularly, while others may be limited edition or seasonal. If an item is out of stock, you can sign up for back-in-stock notifications (if available) or check back later. We also recommend exploring similar products that may be in stock right now.
We currently ship orders to all locations supported by our delivery partners. During checkout, you’ll see the available shipping options for your address. If your location isn’t listed, please contact our support team for assistance.
