At Lush Box, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lushbox.in or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information in order to provide and improve our services:

  • Personal Information:
    Name, email address, billing/shipping address, phone number, account login details.

  • Payment Information:
    Collected securely via third-party payment processors (e.g., Razorpay, Stripe, PayPal). We do not store your card details on our servers.

  • Order & Shipping Information:
    Product details, delivery addresses, and shipping updates.

  • Automatically Collected Data:
    Device information, browser type, IP address, and browsing behavior via cookies, Google Analytics, and similar tools.

  • Marketing & Communication Data:
    Your preferences for receiving marketing emails, newsletters, and promotional offers.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and deliver your orders.

  • To create and manage your customer account.

  • To provide customer support.

  • To improve our website, services, and user experience.

  • To send order updates, shipping notifications, and receipts.

  • To send marketing communications (with your consent).

  • To analyze site traffic, measure performance, and run advertising campaigns.

3. Sharing Your Information

We respect your privacy. Your personal information may be shared only in these cases:

  • Service Providers: With payment gateways, shipping carriers, IT service providers, and marketing tools to fulfill our services.

  • Legal Compliance: When required by law, regulation, or government authority.

  • Business Transfers: In case of a merger, acquisition, or business restructuring.

We do not sell your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve site functionality and performance.

  • Remember your preferences.

  • Track marketing campaigns (Google Ads, Facebook Pixel, etc.).

  • Analyze website traffic via tools like Google Analytics.

You can manage or disable cookies in your browser settings, though this may affect website functionality.

5. Data Retention

We retain your information as long as your account is active or as necessary for legal, tax, and business purposes. You may request deletion of your account and data anytime.

6. Your Rights

Depending on your location (e.g., EU GDPR, CCPA in California, India DPDP Act), you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data.

  • Opt out of marketing communications.

  • Restrict or object to processing of your data.

To exercise these rights, contact us at info@lushbox.com.

7. Data Security

We use encryption, firewalls, and secure payment gateways to protect your data. However, no method of transmission over the Internet is 100% secure. We encourage you to keep your login details confidential.

8. International Visitors

If you are accessing our site from outside India, please note that your data may be processed and stored in India or other countries where our service providers operate.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors. If we discover we have collected such data, we will delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@lushbox.com
🌐 Website: lushbox.in